Agreement to Terms
These Terms of Service ("Terms") govern your use of the REK Marketing & Design website (rekmarketing.com) and any services provided by REK Marketing & Design ("we," "our," or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
Services Overview
REK Marketing & Design provides digital marketing services including, but not limited to:
- Search Engine Optimization (SEO)
- Local SEO and Google Business Profile management
- Custom website design and development
- Pay-per-click (PPC) advertising management
- Google Local Services Ads management
- Branding and logo design
Specific services, deliverables, and pricing are detailed in individual client agreements.
Month-to-Month Service Agreement
Unless otherwise specified in writing, our services are provided on a month-to-month basis. This means:
- No long-term contracts are required
- Services may be cancelled by either party with 30 days written notice
- Monthly fees are due at the beginning of each service period
- Cancellation takes effect at the end of the current billing cycle
Website Ownership
For clients receiving a custom website as part of their SEO package:
- REK Marketing & Design retains ownership of the website during the first 12 months of continuous service
- After 12 months of continuous service, full website ownership transfers to the client
- If services are cancelled before 12 months, the website remains the property of REK Marketing & Design
- Clients may purchase their website outright at any time for a fee to be determined based on the website's complexity and value
- A $500 website packaging fee applies if you request that REK package and transfer your website files upon cancellation
Client Responsibilities
To ensure effective service delivery, clients agree to:
- Provide accurate business information, including NAP (Name, Address, Phone) details
- Grant necessary access to Google Business Profile, Google Analytics, Google Search Console, and other relevant platforms
- Respond to requests for content, approvals, or information in a timely manner
- Notify us of any changes to business information, services, or target markets
- Maintain accurate and current payment information
Payment Terms
- Payment is due at the beginning of each monthly service period
- We accept major credit cards and ACH transfers
- Late payments may result in service suspension after 15 days
- Returned payments are subject to a $35 fee
- Prices are subject to change with 30 days notice sent to the email address associated with your account
Results and Guarantees
While we have a strong track record of delivering results for our clients, we cannot guarantee specific rankings, traffic levels, or business outcomes. Search engine algorithms are controlled by third parties (Google, Bing, etc.) and are subject to change without notice.
We commit to:
- Following industry best practices and search engine guidelines
- Providing transparent reporting on key metrics
- Continuously optimizing campaigns based on performance data
- Communicating openly about strategy and progress
Intellectual Property
Our Content
All content on the REK Marketing & Design website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and trademark laws.
Client Content
Clients retain ownership of their existing brand assets, logos, and content provided to us. By providing content, clients grant us a license to use, modify, and display such content in connection with our services.
Work Product
Unless otherwise agreed in writing, content created specifically for clients (excluding website code subject to the 12-month ownership provision) becomes the client's property upon payment in full.
Confidentiality
We treat all client information as confidential. We will not share your business information, strategies, or performance data with third parties except as necessary to provide our services or as required by law.
Third-Party Services
Our services may involve third-party platforms including Google, Facebook, Bing, and others. We are not responsible for changes to third-party policies, features, or pricing that may affect our services. We will make reasonable efforts to adapt to such changes and communicate impacts to clients.
Limitation of Liability
To the maximum extent permitted by law, REK Marketing & Design shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability for any claim shall not exceed the amount paid by you for services in the three months preceding the claim.
Indemnification
You agree to indemnify and hold harmless REK Marketing & Design, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.
Termination
Either party may terminate services with 30 days written notice. We reserve the right to terminate services immediately if:
- Payment is more than 30 days overdue
- Client engages in illegal or unethical business practices
- Client's actions violate search engine guidelines or put our reputation at risk
- Client becomes abusive or uncooperative
Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Orange County, Florida, in accordance with the rules of the American Arbitration Association.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.
Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Service Continuity Policy
The following outlines the terms related to pausing, resuming, and discontinuing your website and SEO services with REK Marketing & Design.
Understanding Your Service Investment
REK Marketing & Design provides a bundled service that includes a custom-coded website designed, built, hosted, and maintained by our team, along with ongoing SEO optimization. Your website is not a standalone product — it is a managed asset that REK builds, hosts, and optimizes as part of your active service agreement.
What Happens When Service Is Paused Or Cancelled
If you choose to pause or cancel your monthly service, the following changes take effect at the end of your current billing period:
Website: Your full custom website will be taken offline. The full optimized site — including all service pages, landing pages, content, and conversion features — will no longer be publicly accessible. If the 12-month continuous service requirement for Website Ownership has been met, we will package and send the website files to you upon request, subject to the $500 website packaging fee. For accounts active for fewer than 12 months, the website files may be released and transferred to the customer upon fulfillment of the outright purchase buyout, in addition to the standard $500 website packaging fee.
SEO & Online Visibility: All active SEO work will stop, including content updates, Google Business Profile optimization, review monitoring, citation management, and ranking maintenance. REK cannot guarantee that rankings achieved during active service will be maintained during a pause period.
Reduced Maintenance Option
If you need to reduce your investment temporarily, we offer a Maintenance Tier at a reduced monthly rate. This tier includes:
- Your full website remains live and hosted
- Google Business Profile monitoring and basic maintenance
- Ranking monitoring and monthly status reporting
- Security and uptime monitoring for your website
The Maintenance Tier does not include active SEO optimization, content creation, new landing pages, or campaign management. Pricing will be discussed based on your current service level.
Reactivation of Full Service
Returning from Maintenance Tier: Your site is already live and your baseline visibility has been preserved. Full service resumes at your standard monthly rate with no additional fees.
Returning from a Full Pause or Cancellation: A Reactivation Audit is required before full service resumes. This audit covers restoring your website, auditing current search rankings, reviewing your Google Business Profile, assessing competitor movement, and developing a recovery plan. The Reactivation Audit is a one-time fee assessed at the time of service resumption, based on the length of the pause or cancellation and scope of recovery needed.
Full Cancellation & Website Transfer
If you choose to permanently end your relationship with REK Marketing & Design, your custom-coded website will be taken offline. The website was designed, developed, and hosted as part of your service and remains the property of REK Marketing & Design unless ownership has transferred per the 12-month provision above. A $500 website packaging fee applies if you request that we package and transfer your site files. Any additional transfer arrangements will be evaluated on a case-by-case basis.
Contact Us
If you have questions about these Terms of Service, please contact us:
REK Marketing & Design
700 N Mills Ave
Orlando, FL 32803
Phone: (407) 500-0102
Email: [email protected]